FAQ

We understand that the process of finding the right hearing aids can be very challenging. Here are answers to some of the most common questions people often ask us.

  • Why purchase hearing aids from Hearing on Demand?

    Our cost-effective, streamlined process is designed to match you with a hearing solution to fit your hearing lifestyle while saving you time and money. We will also pair you with a Qualified Local Provider (QLP) for service and care who will help adjust your hearing aid device for optimal performance at no extra charge.

  • How does the Hearing on Demand process work?

    Our Hearing Lifestyle Concept makes it easy and cost effective to find the best hearing solution to meet your specific needs. Once you take our free hearing lifestyle assessment to determine your Hearing Lifestyle Level, we will match you up with specially selected hearing aids from a top manufacturer that address your unique hearing needs. We will also match you with a Qualified Local Provider near you where you will pick up your new hearing aids in person and receive a free professional fitting and adjustment to ensure optimal performance.

  • What if I want to talk to someone first?

    Give us a call at (888) 366-4505 and talk to one of our hearing aid professionals, or email us at info@hearingondemand.com. We will be happy to walk you through the process and answer any questions you might have.

  • What is included in the price?

    At Hearing on Demand, the listed price is the total cost. There are no additional fees for included service and care.

    Here’s what is included:


    • Expert guidance in choosing a hearing aid
    • Hearing test, consultation, and fitting at a qualified local provider
    • Delivery, fitting, and programming of your hearing aid
    • 45-day risk-free trial period
    • 3 year factory warranty*
    • 3 year loss and damage coverage through the manufacturer*

    *1 year on “Budget” level devices. Some restrictions apply.

  • What is a Qualified Local Provider (QLP)?

    We work with a network of clinics across the country to provide excellent care to our customers. Each clinic is carefully screened to ensure that they are qualified and provide excellent service. We have over 5,300 QLPs in our nationwide network located in all 50 states, so we are sure to have one close to you.

  • How do I pick the right hearing aid brand?

    Recent informal surveys of Audiologists and Hearing Aid Specialists from around the country have revealed their favorite things about each manufacturer. The results of these surveys, as well as the input from our in-house team of Specialists, is summarized below.

    Phonak – When the hearing aid detects the acoustic signature of a certain environment, it automatically switches to a program designed to address specific listening situations (such as a noisy car or room with echo). They also developed the “B-Direct” model, which connects to any smartphone, to compete with other brands’ “made for iPhone” technology.

    Oticon – Oticon has excellent sound quality as well as noise control technology results in excellent overall speech understanding. The OPN model line also has “Made for iPhone” technology, as well as connectivity to WIFI.

    Widex – Widex is a Denmark-based company that utilizes sustainable wind-power at the corporate headquarters. Their industry leading tinnitus management system, called “Zen”, has numerous types of sound therapy to help reduce the effect tinnitus has on everyday life.

    Starkey – Starkey is the only major hearing aid manufacturer based in the US. They were the first to build incredibly small deep canal hearing aids and still lead that market segment today. Starkey devices are simple to program and also have “Made for iPhone” connectivity.

    Resound – Resound’s iPhone connectivity products and apps are very easy to link and manage. The new “Resound Assist” app allows the user to request programming changes from the comfort of their own home, by downloading those changes into the phone and then the instruments. Resound automatic noise reduction is simple to use and highly rated by patietns.

    Unitron – Unitron is a sister-company to Phonak with a very clean output signal. They have numerous case options, with some very small RIC’s available for those looking for a concealed look. Case options/cosmetics #1, customer service

    Signia – Signia (formerly Siemens) branded products have numerous programming channels, allowing for precise fitting of hearing losses with lots of change between frequencies. They have also developed new technology to help maintain the quality of the wearers own voice, which can often sound strange to a user when wearing a hearing aid.

  • What brands and models do you offer?

    We offer all major manufacturers and brands including Oticon, Starkey, Phonak, Unitron, Resound, Siemens and Widex, among others. Contact us if you have questions about a specific hearing product.

  • How long does it take to get my hearing aids?

    After you place your order we will ship your hearing aids directly to your QLP where you will be fitted with your new hearing aids at your first appointment. We can usually schedule your appointment within about a week.

  • What if I’ve already seen a hearing care professional?

    If you’ve already seen a provider but have not purchased hearing aids yet, (or are still within the provider’s required trial period) we can help you. Contact Hearing on Demand at (888) 366-4505 or email us at info@hearingondemand.com and we will walk you through your options.

    In most cases, we can save you money and provide the excellent service you deserve.

  • Is there a trial period to decide if I am satisfied?

    Absolutely! We want to be sure that you are satisfied, so all of our hearing aids come with a 45-day trial period, beginning on the day you are fitted.

    You can return your hearing aids within that trial period for a 100% refund, with no hidden charges or restocking fees. Simply email info@hearingondemand.com or call us at (888) 366-4505.

  • Does health insurance cover hearing aids?

    Few health insurance plans offer any benefit for purchasing hearing aids. Medicare does not have hearing aid coverage, therefore neither do most private plans. If you do have coverage, we will assist you in getting reimbursed by your insurance carrier if possible.

  • How do I pay for my hearing aids?
    • Credit or Debit Card– All major credit and debit cards accepted.
    • Financing – Hearing Aid financing is available to those that qualify.